Returns will only be accepted with original receipt.
Returns will be only accepted within 14 days from date of delivery or collection.
Goods returned will be subject to a handling charge of 15%.
Goods accepted for return must be in full unopened boxes, the onus is on the Customer to return goods to the store, otherwise a collection fee will be charged.
The Customer and/ or his/ her Agents will have full Responsibility for ensuring that they are satisfied with the materials before fixing. The Company will not accept ANY claims for materials once they are fixed.
The Company will not accept any tiles for return if that of a different shade to their current stock.
Customers must order the correct quantity for their requirements. The Company cannot guarantee being able to match shades from previous orders.
The Company will provide assistance in determining a customer’s requirement from drawings and measurements supplied. The final responsibility for ordering the correct quantities will be with the Customer or his/ her Agents.
Ceramic tiles are sold subject to variations in shade and patterns. Tiles should be examined for shade variations or defects before fixing. It is recommended that tiles from different cartons be mixed to get an acceptance shade blend.
No guarantee will be given against crazing (crazing is an inherent quality in glazed tiles). It can sometimes enhance the tiles and is not a fault. Tiles purposely crazed are more expensive.
Samples on display are for general guidance as colour glaze and application can vary considerably over time and may not be exactly identical to current stock.
All goods remain property of Classic Tiles Ltd until the Company has received payment for the same.
Credit accounts will be strictly operated with Terms agreed between Classic Tiles and the Customer.
Orders are accepted and deliveries arranged pending the Company being able to secure the Goods without the same accepting responsibility for manufacturing delays, strikes, accidents or any other reason out of the Company’s Control.
Goods delivered will be a drop to one accessible point agreed between the Customer and Classic Tiles. The Customer will then be responsible for the checking and security of goods from delivery point.
