Refund & Returns Policy
All items must be returned to our warehouse, where they will be inspected prior to approval of any refund.
- Only regular stock items are eligible for return.
- Returns must be made within 14 days of collection or delivery.
- Items must be unused, unopened, and in original packaging.
- A 15% restocking fee applies to all approved returns.
- Return transport costs are the responsibility of the customer and are non-refundable.
- Sale, special order, and clearance items are non-returnable and non-refundable.
- A valid proof of purchase is required to process any refund.
Return Method
Returns may be brought directly to our warehouse Monday to Friday 8:30am – 5:30pm, or posted to:
Classic Tiles
Liosban Ind. Est.
Tuam Road,
Galway
H91 T6XD
Ireland
Please ensure all items are securely packaged to prevent damage during transit. Items returned damaged of showing signs of use may be refused a refund.